Coordinators remember who made their week easier.

I can't promise that, and I'd be wary of anyone who does. Referrals depend on things neither of us controls, like local demand and who the coordinators near you already trust. What the kit fixes is the part a coordinator can see before they commit: how quickly and clearly you reply, and whether you keep them posted once the work starts. It also shows you how to track referrals by coordinator, so you can see what's working over time.

Email me at emily@riserooted.com.au and I'll fix it or send them again. If a kit isn't what this page describes, I'll refund you. Your rights under Australian Consumer Law always apply.

They arrive by email within a few minutes of checkout. Each PDF page carries your name and email, because the licence is yours, and Referral Ready also comes with its editable Word and Excel files. If they don't turn up, check your spam folder, then email me and I'll send them again.

Yes, for most supports. The overview template and scripts show you how to state your registration status plainly, including which participants you can work with if you're unregistered. Some supports, including specialist behaviour support and plan management, can only be delivered by registered providers.

Probably, yes. It's for support workers, allied health, behaviour support practitioners and small providers who work with coordinators. Referral Ready has worked examples for a support worker, an OT and a registered behaviour support practitioner, plus a page for small teams. The proof guide sets out the testimonial rules separately depending on who regulates you. If you're regional, the overview works by suburb or council area, so it suits a big patch too.

Especially for you. AHPRA restricts testimonials about clinical aspects of your service, including comments on your skills, and the guide covers what you can and can't use, plus eight kinds of proof that don't rely on testimonials at all.

It's a good time, actually. You get to set your response standard and your one-page overview before habits set in. There's a page on finding coordinators when you don't know any yet, and Script 1 is the intro to one you haven't worked with. A coordinator will usually look you up before they reply, so if there's nothing to find yet, sort that out early.

The kits aren't. They're PDFs you can read in a sitting or two, and Referral Ready comes with editable Word and Excel versions of its templates. There are no videos and no logins. If you'd like to start smaller, the free 5-day email course further down covers the basics.

The course gives you the thinking and one small job a day. Referral Ready is the full set you'd work from: the overview template with filled-in examples, eleven scripts, the funding and intake checks, the capacity update and the editable files. Proof You Can Use goes further on testimonials and reviews, with the rules by profession and consent forms. If the course turns out to be enough for you, that's great.

Fair question. I'm not a provider. My background is brand and growth work, and for years that's meant building growth systems for registered NDIS providers in Western Sydney, which has put me close to how referrals arrive and why they dry up. The NDIS and legal points in the kits are checked against official sources, with the date on each sources page, and for anything that touches your registration they send you to your regulator.

They're written with those rules in mind. The scripts use initials and keep health details out of email, the capacity update has the opt-out line the Spam Act needs, and the proof guide sets out the testimonial rules by profession. It's general guidance, though, and rules change. For anything that affects your registration, check with your regulator or the NDIS Quality and Safeguards Commission.

They're current as at the date on each sources page, and I don't promise updates. The NDIS is changing over the next few years, including wider registration from July 2027, so check the official sources linked in the kit before you rely on anything rule-based.

Each kit comes with a single-operator licence, so it's for you and your business. If someone helps you with admin, they're fine to use your copy for your business. Please don't forward the files or post them in a group. If other workers or practitioners would use it for their own referrals, email me at emily@riserooted.com.au about a team licence.